Last updated: May 31, 2026
CoderPlan consumes API usage credit by real API usage. Unused paid API usage credit can be refunded. Completed model calls, payment channel costs, and used bonus credit are not refundable.
You may request a refund for unused paid API usage credit in your account. Credit already consumed by API calls, used bonus credit, service costs caused by policy violations, or non-refundable third-party payment channel fees are not included in the refundable amount.
Email us with your account email, top-up time, amount, payment screenshot or transaction ID, and the reason for the refund. We will verify the account, top-up record, and usage credit details first.
After verification, we will prioritize refunding through the original payment method. If the original path is unavailable, we will confirm an alternative with you. Processing time depends on the payment channel and is usually submitted within 3-7 business days after verification.
If an account shows malicious registration, billing bypass attempts, service attacks, abnormal arbitrage, or violations of the Terms of Service, we may pause refund processing until the risk review is complete.
Include your account email and top-up record in the email so we can verify the request without extra back-and-forth.
[email protected]